We’ve been writing a lot of articles lately on techniques to build up sales with the useful tools provided with some of the best ecommerce solution software in the market. We’ve done so because the holidays are just a few months away and we want our merchants get the best of this shopping season. We’ve touched on cross-selling and up-selling in earlier posts and we will take it a step further here.

There are quite a few things that even the best ecommerce solution or free shopping cart software can’t help you do. It’s because there’s a lot of psychology involved in getting a customer to accept a product, let alone buy or spend more than they originally planned to. Sadly, web hosting shopping cart technology hasn’t reached such an advanced state…yet.

Cross-selling and up-selling are always great ways to expose people to more products they might be interested in but had not thought of. Nevertheless,, getting them to actually consider purchasing those products is a whole other matter. The way you go about persuading them is very crucial. Literally to get customers to accept cross-sell and up-sell products, you have to choose your words properly.

Here are a few suggestions:

Add A Personal Touch

Try to personalize your product suggestions as much as possible. Don’t just use “We recommend.” But instead, try engaging “We think you might like this/these.” This gives a much warmer feel. This phrase works great with up-sell items or items which are related (same category).

Establish A Need

Instead of making outright suggestions, why not put it in a different way by actually asking the buyer if he or she needs something. If a person has just bought a digital SLR for instance, you could ask, “Do you need batteries?” or “Would you want this camera bag for your gear?”. This method is good for products with lots of accessories. This is why guys go into DIY stores searching to buy a $5 screwdriver but come out with $200 worth of power tools and equipment which will be borrowed by neighbors and never returned. Mind you, have you noticed how fast food outlets cross-sell? As soon as you order a soda and a burger, you’ll automatically be asked, “Would you like some fries with that?” If you agree, the ever-helpful staff will then try to up-sell the product, “Why don’t you try our large fries? It’s just 20 cents more.” Even if 3 out of 10 customers opt for the fries, regardless of size, that’s already an increase in revenue.

Everyone Wants A Bargain

No one loves to pay retail. If you want someone to purchase something (extra) you need to make it worth their while. You need to express the value of the deal to them. Tell them exactly how much they will be saving and emphasize what a great deal this is. And it pays to select your figures wisely here. For example, given a choice between “Save $1.99″ and “Save 30%”, which do you think would have a bigger impact?

Tell Them The Sky Is Falling

You will be surprise people usually react to urgency. Place some sort of limit or a condition to the items you cross-sell or up-sell. “Available at this price for 15 minutes only” or “Hurry! Last 5 units left” are just some examples of this. Some view cart and checkout pages even employ the use of countdown clocks to emphasize the urgency. This method is excellent for items that are low in stock or end life products.

Curiosity Killed The Cat, But Not The Sale

I read somewhere that you should persuade and not inform when trying to sell. However, Amazon has started using analytic as part of its up-selling function for some of its products. Lets just say you request item A to purchase. Amazon will list that item along with a few more similar items and state the percentage of people who bought them. Basically, you’d discover that most people bought products that cost more than the product you selected. Basically, yours would be the only one not to hit 2 digits percentage-wise. You would then start to have doubts about buying product A and start browsing through all the other costlier alternatives. Genius, huh?

There are lots of shopping cart software providers out there (3d shopping cart software, Agora shopping cart software, to name a few). But whether you are using a low cost shopping cart solution or one that costs a bomb (or greater alternative: you’re getting InstanteStore), a newbie online merchant might get lost in all the ecommerce jargon strewn across cyberspace. It may seem that everyday new terms are being coined. Some terms stay on but many more are dismissed just as easily as the were coined. Here are 5 terms which have been here been with us for a while.

SEO

Search Engine Optimization or SEO is a technique of driving quality traffic to a site without any financial outlay. This natural or organic method involves tweaking the site’s content, coding and HTML (Hyper Text Markup Language) to raise its relevance to certain keywords and make it easier for search engines to index and subsequently improving the site’s visibility on a search engine’s result’s page (SERP).

SEM

Search Engine Marketing or SEM is a technique of marketing a site via the use of paid placements or paid inclusion. This form of internet marketing can raise your visibility in SERP’s much faster then SEO alone, but at a cost of course. Before engaging in an SEM program, make sure you carry out a viability study. Ensure the returns can justify the investment before you go out and spend your hard earned cash.

Hard Goods And Soft Goods

An online store may sell several goods that are generally divided into 2 categories – hard goods and soft goods. Hard goods are tangible items like books and MP3 players. Soft goods are products that exist electronically like MP3’s, software and ebooks – items that can be downloaded. The wonderful thing about soft goods is that you need not fret about packaging, shipping and storage. Practically every process involved in the sale and delivery of soft goods can be web store owners who are already running more than one web store but do not intend to increase their manpower.

Internet Merchant Account

An internet merchant account facilitates the receiving of online payments, generally by credit card. If you have problems getting an internet merchant account, you can consider the services of a merchant broker. A merchant broker would then charge a setup fee and provide the software and hardware necessary either by lease or sale, as necessary.

Conversion Rate

Conversion rate has nothing to do with religion. Instead it pertains to the percentage of visitors to an online store who are converted into buyers. Conversions do not happen automatically and depend on a few factors to help capture a visitor to buy from a certain store. The clever use of images, content and call to action phrases all play a part in this process of conversion. All content should be concise and to the point. In actual fact, everything on a web store should be geared to convert traffic, whether directly of indirectly. Web pages should be clear from clutter and all elements that may distract a visitor for the actual converting into a customer.

So before you sign up for a feature-rich yet cheap shopping cart solution like InstanteStore, make sure you brush up on your ecommerce jargon.

Ecommerce Success Checklist

Professional web shopping cart – Check

Keyword research – Check

SEO – Check

Appealing ecommerce template – Check

Products uploaded and in stock – Check

All well and good – but what’s next?

You’ve done everything correct so far – you’ve signed up with a website ecommerce hosting and you’ve made sure it’s a web hosting shopping cart at that. You done all your keyword and SEO homework, so now it’s time to modify the page marketing aspects of your store.

If you take all your cross-selling cues from Amazon, you might not get the same results as them. Amazon bases their cross-selling decisions on a LOT of constantly updated data which is processed by experts – constantly learning and constantly tuning their recommendations. A relatively large number of web shopping cart merchants do not have the resources to try to replicate this. For the rest of us, it’s better to play by a few simple guidelines when it comes to cross-selling.

Below are 4 basic guidelines to assist you make the most out of your cross-selling efforts:

Keep To A Limit

The idea of cross-selling is to claim products that a customer may be interested in or may not have realized that they need. Advising too many products may irritate some customers as well as confuse others. The ideal number of recommended products should be between 3 and 5. Remember, make it easy for the customer to make a decision. Remove all other unnecessary factors that might hinder this.

Keep Them Related

Blindly introducing products might relay a sense of desperation or seem unprofessional. As mentioned earlier, a lot of merchants are not privy to the latest information on buying trends that the big players have so it would be a risk to claim products that are unrelated. The closer the products are linked the easier it is to sell the “need to have” angle.

Product Credibility

Showing product ratings by customers and experts can go a long way towards building product credibility. People like to be rest assured that they are spending money on something that is worthwhile. Assurances by other people who have already purchased the product can aid here.

Provide Enough Useful Information

People research before they buy nowadays – not just to see if they can get a great bargain but also to find out if the item is best for them. Many merchants have product information in abundance but most of the information is useless. Always keep in mind that any information that you put up must be geared to assist you close a sale. The information that you present should be answers to questions you predict your customers would ask.

Example, a customer looking for a pair of sports trainers would probably want to know the type of shoe (basketball, running, tennis), what type of gait it suits (neutral, overpronator, supinator), the weight of the shoe, and the expected mileage it offers before it is retired. Be sure to tailor your product information to cater to what you expect your potential customers will want to know.